Privacy Policy

This Privacy Policy explains how Feel Heaven, operated by Feel Heaven, collects, uses, shares, and protects personal information when you visit www.feelheaven.in, place an order, or contact customer support. We are committed to ensuring your personal data remains safe, transparently processed, and confidential.

• Personal Information: Name, email address, contact phone number, shipping address, and billing address.
• Order Data: Purchased products, quantity, order total value, and transaction reference details.
• Payment Details: Selected payment method. Full card numbers, CVVs, and net banking credentials are processed securely by PCI-DSS compliant payment gateways and are never stored on our servers.
• Technical & Device Data: IP address, browser type, operating system, device model, pages viewed, and navigation patterns via analytics tools.
• Voluntary Feedback: Information submitted voluntarily via enquiry forms, contact forms, customer reviews, or survey submissions.

• Process, verify, fulfill, and ship customer orders seamlessly.
• Send automated order status, shipment tracking, and invoice notifications.
• Manage customer support inquiries, product returns, exchanges, and refund requests.
• Enhance website speed, product offerings, user experience, and platform security.
• Prevent fraudulent transactions, security threats, and unauthorized access.
• Comply with applicable legal, tax, accounting, and regulatory obligations.
• Send promotional offers and updates only when explicitly subscribed, with easy opt-out options.

We respect your privacy and do not sell, rent, or trade your personal information to third parties for independent marketing purposes. We share data strictly with trusted service partners required to operate our services, including payment processors, courier & logistics partners (such as Delhivery), analytics providers, and regulatory or legal authorities when required by law.

Our website utilizes essential cookies to maintain user sessions, remember shopping cart items, and optimize site performance. You can manage or disable cookies through your browser settings, though disabling essential cookies may impact certain interactive features of the website.

We implement administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, loss, alteration, or disclosure. Encryption standards (SSL/TLS) are used for data transmission across the website.

You have the right to request access to your personal information, request corrections to inaccurate records, or request deletion of data where legally permissible. We retain personal information only for as long as necessary to fulfill order processing, legal compliance, tax, and accounting requirements.

Our website is intended for general audiences and does not knowingly collect personal data from minors without parental or guardian consent. If you believe a minor has provided us with personal information, please contact us immediately for prompt deletion.