Return & Refund Policy

RETURN & REFUND POLICY

This policy applies to purchases made directly through www.feelheaven.in. Purchases made through third-party marketplaces are governed by the applicable marketplace policy.

Feminine Hygiene and Baby-Care Products

For hygiene and safety reasons, sanitary napkins (including Anion, Bamboo and Thick Cotton variants), panty liners, period panties, reusable/washable sanitary pads and pant-type baby diapers are not returnable or exchangeable after delivery if opened or used.

Exceptions may apply where the product is damaged in transit, materially different from the product ordered, expired or defective, or where sealed packaging is delivered damaged. Such issues must be reported within 48 hours of delivery with clear photographs and, where requested, an unboxing video.

Cosmetics and Personal-Care Products

Eligible cosmetics and personal-care products may be returned within 7 days of delivery only when unopened, unused and in their original sealed packaging. Opened or used products are not normally returnable, except where there is a verified manufacturing defect or another legally applicable remedy.

Damaged or Wrong Product Claims

• Do not discard the product or its packaging.
• Take clear photographs of the outer package, shipping label and product.
• Report the issue within 48 hours of delivery.
• Provide the Order ID, product name and reason for the claim.
• If approved, we may arrange replacement or refund and, where the error is ours, cover applicable return shipping.

An unboxing video may be requested for damaged, defective or incorrect-product claims. If requested, it should clearly show the package, opening process and product received.

Cancellation and Refunds

Orders may be cancelled before dispatch. An eligible pre-dispatch cancellation will receive a refund to the original payment method, subject to payment-processing timelines. For approved returns, refunds are initiated after the returned product is received and inspected. Refunds are generally processed within 7–10 business days after approval/receipt, depending on the payment method and bank/payment provider.

COD refunds will normally be made by bank transfer after the required bank details are provided. Shipping charges, where applicable, may be non-refundable except where the return is due to our error or where applicable law requires otherwise.

Non-Refundable Situations

• Opened or used hygiene products, except where an applicable defect/damage exception applies.
• Products damaged through misuse, improper storage or failure to follow instructions.
• Returns requested after the applicable return period, except where a legal or defect-related exception applies.
• Clearly marked final-sale/clearance products, where permitted by law.
• Free promotional items or samples, unless otherwise stated.
• Personal sensitivity or allergy that is not caused by a manufacturing defect.